GENERAL

Are the prices negotiable?

Unfortunately, we do not allow for negotiation of prices. When we decided our pricing, we kept the needs of both our customers and our employees in mind. However, we do have discounts for children (12 years and under), senior citizens, and students.

How do I book a date for my special occasion?

Click on the button titled, “Click Here to Begin” in order to begin the process of booking your banquet. Each step will take you through the booking process. At the end of the process, there is a form titled Booking Specifications. There, you may enter the date and time in which you would like to hold your banquet. Please check our “Available Dates” tab to avoid conflicting banquet times

Are you open on holidays?

We are closed on most major holidays; please check our calendar in the “Available Dates” tab for availability.

Is smoking allowed at the hall?

No, smoking is prohibited inside the banquet, but there is a smoking area outside of the building. Please use the ashtrays outside. We hope that you will have consideration for our guests and workers.

How many days before the actual banquet will I be able to finalize my decisions?

If you would like to make any changes to your booking, you may call us at 716-604-6510. Any changes, including cancellations, must be done at least three business days before the booked date. If you would like to make major changes, there may be an additional fee that will be discussed during your call.

How many days before can I cancel my banquet? Is there a cancellation fee?

Cancellations must be made at least three business days in advance, and while there is no cancellation fee, half the deposit is refundable for cancellations at least a week in advance, and the deposit is nonrefundable for cancellations made between a week in advance and three business days in advance. If a cancellation is not made within three business days, you must pay the full amount. If there are severe circumstances, please feel free to contact us, and we will do our best to figure out an arrangement.

Do you provide cleaning services at the end of the banquet?

Yes, but you may provide your own if you wish to do so. If you wish to use our cleaning services, the cleaning fee will be included in your service fee.

Is there parking available?

Yes, our parking lot is located on all four sides of the building. We do not charge a parking fee.

How many people can be seated at each table?

Each 42” round table can seat five people.

How many tables are there?

It depends on which package you purchase. The copper package includes ten 42” round tables, the silver package includes twenty 42” round tables, the gold package includes forty 42” round tables, and the platinum package includes eighty 42” round tables.

What hours are you open?

From Monday to Thursday, we are open from 10 AM to 6 PM. On Friday and Saturday, we are open from 10 AM to 11 PM. On Sunday, we are open from 11 AM to 8 PM.

Can we hold our banquet outdoors?

It depends on the weather, but we generally allow the banquet to be held outdoors from March 10 to November 10.

Is there security?

Yes, we have at least two well-trained security guards protecting the banquet halls at all times. If you would like any additional security officers, you will have to pay $200 for each additional guard.

Can I come in and have rehearsals before the actual banquet?

Yes, you may visit beforehand and rehearse for your occasion as needed. However, we do require that you call beforehand and confirm that the hall is available at the time you wish to rehearse.

Are photographers provided for my event?

Yes, but you will have to pay $100 an hour to the photographer. If you would like to have a photographer, please contact us.  

FOOD/DRINK

Can we provide our own catering services?

Yes, you may provide your own catering services. Please let us know ahead of time so that we may reduce your service fee.

Do you accomodate for Kosher/Halal dietary laws?

Yes! Upon request, all of our cuisines can be prepared in accordance with Kosher or Halal dietary laws. Substitutions can be made in lieu of pork, shellfish and other ingredients. 

How do I order drinks?

Unlimited nonalcoholic are included with the service charge, while alcoholic drinks can be purchased at the bar. 

Can I have a bar at my banquet?

Yes, you will either have an open bar or cash bar based on what package you ordered. In an open bar, the drinks are prepaid through an admission fee, and in a cash bar, the guests buy the drinks rather than having them provided free. Our cheapest package, the Copper Package, includes a cash bar, and our Silver, Gold, and Platinum packages all include open bars.

Can we provide our own bartender?

Yes, you may provide your own bartender. Please let us know ahead of time so that we may reduce your service fee.

How does the food ordering service work?

The customer can click on the Menu tab, where we have a variety of cultured cuisines to choose from. Each cuisine has numerous dishes that you can click on for more details about the dish such as the basic ingredients. You can choose the quantity (For example, input 30 as the quantity if you are having 30 guests) and click the add to cart button. You will be able to view the dishes in the cart later on when you finalize your payments.

What type of cuisine do you have?

We have Chinese, Indian, Thai, Mexican, Italian, Japanese, Greek, French, Spanish, and American cuisine.

Do the waiters serve us or is there a buffet dinner?

While there will be a buffet dinner, waiters will be serving drinks and dessert. You may view the list of foods we offer by clicking the “Menu” tab at the top of our website.

How do I add a custom message to my cake?

At the top of our website, there is a tab labeled “Cakes”. Clicking on it will take you to a page showing the wide variety of cakes we offer. After adding the cake to your cart, scroll down to the bottom and click on the button that says "Click here to customize your own cake!". There, you will be able to enter your message and choose what flavor of icing you want your message to be in.

Am I allowed to bring in food from outside?

Yes, but make sure you contact us in advance and bring in the food at least one hour prior to the banquet. That way, we can set up everything as efficiently as possible.

Are there kids’ meals?

No, but children under the age of 12 get a 40% discount. 

PAYMENT

When do I pay?

At checkout, you will pay a deposit of $250. After the banquet, we will ask that you pay the total price including fees for food, services, and gratuity.

What methods am I able to pay by?

You may pay by credit card, check, personal check, business check, debit card, cash, direct deposit, and money orders.

What is the service charge?

There is a service charge of $200 that accounts for setting up, cleaning, bartending, and serving drinks or dessert. In addition, if you choose to extend your banquet beyond what you had originally planned for, you will have to pay for the additional hours, priced at the original cost of the package you chose. Any damage done to the banquet hall must also be paid by the banquet host. The New York State sales tax of 4% will also be charged for all products and packages.

Is a deposit required?

Yes, we require a deposit of $250 at the time of the booking. This is a security deposit we require to ensure that you will be hosting a banquet. In addition, it will prevent others from renting the hall at the same time.

Is the deposit refundable?

Half the deposit is refundable for cancellations at least a week in advance, and the deposit is nonrefundable for cancellations made between a week in advance and three business days in advance. If a cancellation is not made within three business days, you must pay the full amount.

If I do cancel, do I get my deposit back?

While there is no cancellation fee, cancellations must be made at least three business days in advance. If a cancellation is not made within three days, you must pay the full amount including payments for services, foods, drinks, and any extra fees. If a cancellation is made at least a week in advance, half of the depot is refundable. The deposit is nonrefundable for cancellations made between a week in advance and three days in advance. If there are severe circumstances, please feel free to contact us, and we will do our best to figure out an arrangement.

Is my payment taxed?

Yes, the New York State sales tax of 4% applies to all our products and packages.

LENGTH OF BANQUET

What happens if I would like to extend my banquet during the occasion?

If your banquet exceeds the number of hours planned for, then you will have to pay $200 for each extra hour. If you choose to extend your banquet beyond what you had originally planned for, you will have to pay for the additional hours, priced at the original cost of the package you chose.

When is the latest I can choose to extend my banquet?

The last possible time to extend your banquet is the time at which your banquet begins. However, if we have another banquet booked that may conflict, we will not be able to accommodate you and your guests for the additional time. If you choose to extend your banquet beyond what you had originally planned for, you will have to pay for the additional hours, priced at the original cost of the package you chose.

Is there a minimum number of hours that I can have a banquet for?

Yes, we would prefer if you had the banquet for at least one hour.

What is the maximum number of hours I can have a banquet for?

Yes, we would prefer if you had the banquet for at most eight hours.

What’s the earliest I can have my banquet?

It depends on the time at which we open that day. We open at 9 AM from Mondays through Thursdays, and 10am on Saturdays and Sundays.

What’s the latest I can have my banquet?

It depends on the time at which we close that day. We close at 10pm from Mondays through Fridays and 11pm on Saturdays and Sundays.

NUMBER OF GUESTS

What if fewer or greater people show up than planned for?

If fewer people show up, then you will still have to pay the full price including the fees for the people that did not attend. If more people wish to take part in the banquet, then we will accept no more than 10% of the original number of guests. For example, if 100 people are planned to show up, we will allow ten additional people to attend the banquet for a total of 110 people. You are expected to pay for their fees as well.

How many people am I allowed to have at my banquet?

The number of people you are allowed to have at your banquet depends on the package you purchase at the time of your booking. For the Copper Package, you are allowed to bring 50 people, Silver: 150, Gold: 300, Platinum: 500.

Do I need to provide an estimated number of guests?

Yes; this is so we know how much food to make and how much space the banquet will take up.

What happens if I damage property?

Depending on the severity of the damage, we will charge an additional fee. Please report any damage that your guests make.

DECORATIONS

Can I bring my own decorations?

Yes, you may bring your decorations. Please let us know in advance to set things up for you. Alternatively, you may set them up yourself to avoid extra service fees.

What is the difference between special lighting and decorative lighting?

Special lighting is included in gold and platinum packages, and decorative lighting is not included within any packages. Special lighting means having a specialist control and change the lighting during different times of the banquet, while decorative lighting is in terms of how you want the hall to be decorated.

MUSIC

Can I invite my own live music to play?

Yes, but please contact us at least three business days in advance so that we may prepare properly.

Is music available at the banquet?

Yes, you are allowed to have live music or use the DJ services that come with your package provided by East Side banquets.

Do you have a sound system?

Yes, we use AmpliVox Sound Systems that go from a 5-watt waistband system up to a powerful 250-watt system. Our systems are easily compatible with MP3 players (iPod, iPhone, smartphone, etc), guitars and basses, and CD's.